000			01535pab a2200181 454500
008			180718b2015 xxu||||| |||| 00| 0 eng d
100			_aGrimmelikhuijsen, Stephan G.
245			_aDoes twitter increase perceived police legitimacy?
260			_c2015
300			_ap. 598-607.
362			_aJul-Aug
520			_aSocial media use has become increasingly popular among police forces. The literature suggests that social media use can increase perceived police legitimacy by enabling transparency and participation. Employing data from a large and representative survey of Dutch citizens (N = 4,492), this article tests whether and how social media use affects perceived legitimacy for a major social media platform, Twitter. A negligible number of citizens engage online with the police, and thus the findings reveal no positive relationship between participation and perceived legitimacy. The article shows that by enhancing transparency, Twitter does increase perceived police legitimacy, albeit to a limited extent. Subsequent analysis of the mechanism shows both an affective and a cognitive path from social media use to legitimacy. Overall, the findings suggest that establishing a direct channel with citizens and using it to communicate successes does help the police strengthen their legitimacy, but only slightly and for a small group of interested citizens. - Reproduced.
650			_aPolice
650			_aSocial media
700			_aMeijer, Albert J.
773			_aPublic Administration Review
909			_a109073
999			_c109068 _d109068