000			01601pab a2200157 454500
008			180718b2016 xxu||||| |||| 00| 0 eng d
100			_aVennik, Femke D.
245			_aCo-production in healthcare: rhetoric and practice
260			_c2016
300			_ap.150-168.
362			_aMar
520			_aCo-production in healthcare is receiving increasing attention; however, insight into the process of co-production is scarce. This article explores why hospitals involve patients and staff in co-production activities and hospitals experiences with co-production in practice. A qualitative study with semi-structured interviews (N?=?27), observations (70 hours) and document analysis was conducted in five Dutch hospitals, which involved patients and staff in order to improve services. The results show that hospitals have different motives to involve patients and staff and have adapted existing methods to involve patients. Interestingly, areas of improvement proposed by patients were often already known. However, the process of co-production did contribute to quality improvement in other ways. The process of co-production stimulated hospitals thinking about how to realize quality improvements. Quality improvements were facilitated by this process as seeing patients and hearing their experiences created a sense of urgency among staff to act on the improvement issues raised. Moreover, the experiences served to legitimatize improvements to higher management bodies. - Reproduced.
650			_aHealth services
773			_aInternational Review of Administrative Sciences
909			_a110510
999			_c110505 _d110505