000			01167pab a2200181 454500
008			180718b2016 xxu||||| |||| 00| 0 eng d
100			_aGuenoun, Marcel
245			_aConstruction and validation of a hybrid model to measure perceived public service quality (PSQ)
260			_c2016
300			_ap.208-230
362			_aMar
520			_aToday, public organizations make extensive use of marketing methods and concepts to design, implement and assess the services they deliver to their beneficiaries. The quality of the services offered is at the heart of their concerns. Public sector marketing requires tools that are adapted to the specific characteristics of the context. The main contribution of this research is to propose the construction of a hybrid model to measure perceived public service quality (PSQ), mixing public and private dimensions. It is based on a quantitative study conducted on a sample of 760 inhabitants of the French town of Besancon. - Reproduced.
650			_aPublic administration
700			_aChandon, Jean Louis
700			_aGoudarzi, Kiane
773			_aInternational Review of Administrative Sciences
909			_a110513
999			_c110508 _d110508