000			02080pab a2200205 454500
008			180718b2016 xxu||||| |||| 00| 0 eng d
100			_aFeeney, Mary K.
245			_aTechnology-task coupling: exploring social media use and managerial perceptions of e-government
260			_c2016
300			_ap.162-179.
362			_aMar
520			_aSocial media comprises a set of new technologies that enable richer data exchange in highly decentralized, dynamic, and loosely structured versatile virtual environments. Social media technology is expected to enhance participation, learning, and knowledge production in government settings, aligning traditional structural and authority boundaries while also challenging them. We examine the extent to which local governments in the United States are coupling social media technology with two types of participative tasks: collaborative work inside the organization and participative interaction with external stakeholders. We also explore how these two technology-task couples are associated with managerial perceptions of the positive and negative outcomes of technology use. We use survey data from five departments-community development, finance, police, mayor's office, and parks and recreation-in 500 U.S. cities. Findings show that social media and their use for specific tasks have limited impact on either positive or negative perceived outcomes. These non-findings may demonstrate that the implementation cost of social media technologies outweighs the managerial benefits they realize; that technologyﾖtask applications substitute for traditional approaches to the same task, but no effect is incurred; or that social media technologies are relatively new to local governments, and efforts to effectively utilize them for internal work tasks and external engagement are in their infancy. - Reproduce
650			_aE governance
650			_aManagement
650			_aLocal government
650			_aSocial media
700			_aWelch, Eric W.
773			_aAmerican Review of Public Administration
909			_a110871
999			_c110866 _d110866