000			01261pab a2200181 454500
008			180718b2016 xxu||||| |||| 00| 0 eng d
100			_aGrohs, Stephan
245			_aAre some citizens more equal than others? evidence from a field experiment
260			_c2016
300			_ap.155-164.
362			_aJan-Feb
520			_aThe equal treatment of all citizens is one of the fundamental principles of good administrative practice. Nevertheless, there are growing numbers of media and scientific reports on unequal treatment by public administrations. This article examines the unequal treatment of citizens by gender and ethnic origin by means of a survey-based field experiment in German local government. With the help of two vignettes and randomized assignment of names, responses to fake citizen requests by local governments are analyzed for speed, quality, and service orientation. The results show very limited discrimination effects. While there is no evidence for general ethnic discrimination, a more differentiated analysis indicates patterns of ethnic discrimination conditioned by gender. 11
650			_aNationality
700			_aKnill, Christoph
700			_aAdam, Christian
773			_aPublic Administration Review
909			_a111002
999			_c110997 _d110997