| 000 | 00460pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b2015 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aBose, Dipankar | ||
| 245 | _aSpecialized versus multi-skilled workforce: a newsboy approach for call centre resource planning | ||
| 260 | _c2015 | ||
| 300 | _ap.252-267. | ||
| 362 | _aAug and Nov | ||
| 650 | _aCall centre | ||
| 700 | _aChatterjee, A.K. | ||
| 773 | _aManagement and Labour Studies | ||
| 909 | _a112229 | ||
| 999 |
_c112224 _d112224 |
||