000			01507pab a2200193 454500
008			180718b2016 xxu||||| |||| 00| 0 eng d
100			_aPino, Eloisa del
245			_aConceptualizing and explaining bureauphobia: contours, scope, and determinants
260			_c2016
300			_ap.725-736.
362			_aSep-Oct
520			_aSeveral studies have described a perspective among citizens that entails a negative image of public administration or civil servants that persists even after positive encounters and experiences. However, this ambivalent attitude has rarely been studied empirically. The authors refer to this attitude as 'bureauphobia' and seek to enhance the existing literature through an analysis of its scope and root causes in Spain. The article analyzes two surveys conducted in 2009 and 2010, elaborating two alternative measures of bureauphobia. The results are similar regardless of the survey used and the specific operationalization of the concept: more than 20 percent of each sample exhibits a perspective that combines a negative image of public administration and satisfaction with its performance. A general attitude of distrust stands out among the variables associated with bureauphobia. Substantial regional variation is evident in the extent of the phenomenon. - Reproduced.
650			_aPublic administration
650			_aCivil service
700			_aDiaz-Pulido, Jose M.
700			_aCalzada, Ines
773			_aPublic Administration Review
909			_a112687
999			_c112682 _d112682