000 00408pab a2200145 454500
008 180718b2016 xxu||||| |||| 00| 0 eng d
100 _aHarish Kumar
245 _aCustomer relationship management with special reference to higher education institutions
260 _c2016
300 _ap.3-6,20.
362 _a7 Nov
650 _aEducational institutions
773 _aUniversity News
909 _a112841
999 _c112836
_d112836