000			01428pab a2200169 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aRiccucci, Norma M.
245			_aRepresentative bureaucracy: a lever to enhance social equity, coproduction, and democracy
260			_c2017
300			_ap.21-30.
362			_aJan-Feb
520			_aScholars and practitioners have long questioned whether the race, ethnicity, and gender of public bureaucrats matter to the efficacy and legitimacy of public services. Representative bureaucracy theory and research provide a growing body of empirical evidence that it does. This article examines some of the rich scholarly work that has been generated on representative bureaucracy and its implications for practice. A significant aspect of recent research focuses on the notion of symbolic representation, whereby the mere existence of a passively represented bureaucracy can itself improve outcomes by influencing the attitudes and behaviors of clients, regardless of bureaucratic actions or results. This article is intended to help both students and public managers understand the importance of representativeness in public organizations for a broad spectrum of practices and goals, from the coproduction of services to democratic rule. - Reproduced.
650			_aCivil service
700			_aRyzin, Gregg G. Van
773			_aPublic Administration Review
909			_a114401
999			_c114395 _d114395