000 00377pab a2200145 454500
008 180718b2016 xxu||||| |||| 00| 0 eng d
100 _aShahaida, P.
245 _aKarnataka's Sakala: no more delays in citizen service delivery
260 _c2016
300 _ap.87-95.
362 _aSep
650 _aPublic utilities
773 _aJournal of Management
909 _a114760
999 _c114754
_d114754