000			01568pab a2200157 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aOlsen, Asmus Leth
245			_aHuman interest or hard numbers?: experiments on citizens' selection, exposure, and recall of performance information
260			_c2017
300			_ap.408-420.
362			_aMay-Jun
520			_aThe abundance of quantitative performance information has motivated multiple studies about how citizens make sense of "hard" performance data. However, research in psychology emphasizes that episodic information (e.g., case stories) often leaves a greater mark on citizens. This contradiction is tested using multiple experiments embedded in a large, nationally representative sample of Danish citizens. The results stress three differences between statistical and episodic data. Citizens have strong preferences for statistical data when asked to evaluate an organization. However, episodic information has in some instances a stronger impact on citizens' evaluations of an organization and often is more emotionally engaging than statistics. Finally, when asked to immediately recall recent performance information about public services, citizens report more elaborate information about personalized stories and experiences than about statistics. Overall, the results raise questions about the ability of hard performance data to dominate and crowd out episodic performance information. - Reproduced.
650			_aPublic utilities
773			_aPublic Administration Review
909			_a115105
999			_c115099 _d115099