000			01560pab a2200169 454500
008			180718b2013 xxu||||| |||| 00| 0 eng d
100			_aRajneesh, Shalini
245			_aGuarantee of services to citizens: A case study of Karnataka
260			_c2013
300			_ap.26-49.
362			_aJan-Mar
520			_aThe process of service delivery is at the heart of several governance issues. The experience world over has shown that an enabling environment, a willing political leadership and civil service are a pre-requisite to attain an optimum level of public service delivery. A number of factors contribute to an efficient service delivery among which governance remains to be of paramount significance. Various instruments of governance, including an acknowledgement of citizens' entitlements to put power in the hands of users of services and transforming accountability of services through realtime supervision have been identified as key to service delivery reforms. A number of Indian states have enacted legislation to guarantee well-timed delivery of public services as a matter of citizens' rights. These laws also provide for the imposition of a penalty on the bureaucrats who fail to deliver services within the particular time frame. The article elucidates the central features and implementation set-up of the Guarantee of Services to Citizen initiative of the Government of Karnataka
650			_aPublic utilities - India - Karnataka
650			_aPublic utilities
773			_aIndian Journal of Public Administration
909			_a115503
999			_c115497 _d115497