000			01272pab a2200169 454500
008			180718b2014 xxu||||| |||| 00| 0 eng d
100			_aAnand, Jaya S.
245			_aChanging paradigm of public services: The experience of Kerala right to service
260			_c2014
300			_ap.882-889.
362			_aOct-Dec
520			_aPublic systems in Kerala as elsewhere have been getting alienated from the people because of fall in quality of services from the Government. The environment of perceived inefficiency in government has been addressed through various reforms of which the recent one is the Kerala Right To Service Act. Kerala went for a 'big bang approach' while the other states adopted the 'phased approach'. Though the legislation guarantees efficacy in service delivery due to the provisions of timelineness, inbuilt grievance redress mechanism, transparency and accountability and the penal clause, the slow pace of implementation has hampered the desired outcome even after 18 months of implementation. The article discusses the issues in implementation and suggests the way forward. - Reproduced.
650			_aPublic utilities - India - Kerala
650			_aPublic utilities
773			_aIndian Journal of Public Administration
909			_a115525
999			_c115519 _d115519