000			01556pab a2200193 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aShim, Dong Chul
245			_aStreet-level bureaucrats' turnover intention: does public service motivation matter?
260			_c2017
300			_ap.563-582.
362			_aSep
520			_aThis study examines the joint influences of work exhaustion, job demands (red tape, role conflict, work overload), and public service motivation on street-level bureaucrats' turnover intention. Based on a survey of 4974 Korean street-level bureaucrats, the study examines the potential mediating role of work exhaustion and complex moderating role of public service motivation in determining street-level bureaucrats' turnover intention. In line with previous research, we find that job demands have both direct and indirect associations with street-level bureaucrats' turnover intention through work exhaustion. However, public service motivation was found to reduce the employees' turnover intention in two different ways. First, public service motivation was found to have a direct negative association with turnover intention. In addition, it was also found to mitigate the positive associations between job demands and work exhaustion, and between job demands and turnover intention. - Reproduced.
650			_aMotivation
650			_aPublic administration
650			_aHuman resources development
700			_aPark, Hyun Hee
773			_aInternational Review of Administrative Sciences
909			_a116172
999			_c116166 _d116166