000			01601pab a2200193 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aLevitats, Zehavit
245			_aYours emotionally: how emotional intelligence infuses public service motivation and affects the job outcomes of public personnel
260			_c2017
300			_ap.759-775.
520			_aWe investigate the role of emotions in the public sector and their relation with work outcomes typical of public arenas. We focus on the emotional intelligence of public healthcare staff and its potential impact on public service motivation, job satisfaction, affective commitment and the quality of service to citizens. Using data from 200 nurses in a large Israeli public hospital, we examine a mixed model of direct and indirect relationships. The findings support direct positive relationships between emotional intelligence, public service motivation and job outcomes, and several indirect relationships: (1) the mediating effect of public service motivation in the relationship between emotional intelligence and affective commitment, and (2) the moderating role of emotional intelligence in the relationship between public service motivation and service quality. The impact of public service motivation on self-reported service quality is stronger for public employees with more emotional intelligence. - Reproduced.
650			_aPersonnel management
650			_aemployment
650			_aMotivation
650			_aEmotional development
700			_aVigoda-Gadot, Eran
773			_aPublic Administration
909			_a116294
999			_c116288 _d116288