000			01695pab a2200193 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aGarg, Manish
245			_aRight to service acts in India- fundamental governance reforms or an exercise in political rhetoric?: a case study of Delhi administration
260			_c2017
300			_ap.537-556.
362			_aDec
520			_aRight-based approach to governance became popular in India in the first decade of present century with the passage of legislations conferring Right to Information, Right to Work in rural areas, and Right to Primary Education upon its citizens. This article examines the next step in that directionﾗpassage of Right to Service (RTS) Acts by a number of Indian States thereby providing its citizens the right to time-bound delivery of notified public services. These Acts not only empower citizens to make claims against the government if the rights are violated but also serve as a tool for the politicians and the senior bureaucrats to control lower bureaucracy. This article traces the genealogy of RTS Acts in Citizenﾒs Charter movement of the1990s in the UK and evaluates their progress and results with the help of various theories and concepts used for improving the public service delivery. How inept implementation has thwarted the promise of accountability inherent in these Acts will be seen in detail while piercing the veil of statistical data. - Reprodu
650			_aCase study - Delhi administration
650			_aCitizens' charter
650			_aPublic service delivery
650			_aRight to service act - India
773			_aIndian Journal of Public Administration
909			_a116495
999			_c116489 _d116489