000			01263pab a2200193 454500
008			180718b2017 xxu||||| |||| 00| 0 eng d
100			_aTaponen, Suvituulia
245			_aForget "blind leading the seeing" - improving public service management
260			_c2017
300			_ap.1114-1128.
362			_aNov
520			_aThe aim of this research is to identify the most effective public service management approaches for outsourced services. Our focus is on the phases of transition and service management post provider selection. To reach this aim, comparative case studies across sectors were conducted. The studied cases indicate that managing an outsourced service should not be a separate area of public management research nor practice, but rather a part of service management. Best practices in (outsourced) public service management are provided. Management focus on transition phase after provider selection, performance measurement, and evaluation will bring efficiency to public sector service production. - Reproduced.
650			_aPublic service management
650			_aPublic-private partnership
650			_aPublic services
700			_aKauppi, Katri
773			_aInternational Journal of Public Administration
909			_a116521
999			_c116515 _d116515