000			01473pab a2200181 454500
008			180718b2018 xxu||||| |||| 00| 0 eng d
100			_aAssadi, Anahita
245			_aStreet-level bureaucrats, rule-following and tenure: How assessment tools are used at the front line of the public sector
260			_c2018
300			_ap.154-170.
520			_aStudies on street-level bureaucracy examine actions of frontline workers within the public sector. In this literature, there is a lack of evidence on how job tenure affects how frontline workers respond to formal steering. We contribute to prior research by studying the nationwide introduction of an assessment support tool to be used by caseworkers to assess clients? needs under the Swedish active labour market policy. We examine the potential effects of tenure on how caseworkers use this tool. The empirical analysis is based on quantitative and qualitative data. We show that as tenure increases, street-level bureaucrats, especially male caseworkers, tend to act in accordance with policy signals to a lesser extent. The qualitative analysis shows that this pattern can partly be explained by the fact that increasing experience with meeting clients face to face increases caseworkers? perceived confidence and skills. - Reproduced.
650			_aBureaucrats
650			_aPublic administration
650			_aBureaucracy
700			_aLundin, Martin
773			_aPublic Administration
909			_a117046
999			_c117040 _d117040