000 00461pab a2200181 454500
008 180718b2018 xxu||||| |||| 00| 0 eng d
100 _aEapen, K.V.
245 _aEffective grievance redressal: heart of good governance
260 _c2018
300 _ap.7-10.
362 _aFeb
650 _aPublic redress of grievances
650 _aOmbudsman
650 _aGood governance
650 _aPublic administration
773 _aYojana
909 _a117164
999 _c117158
_d117158