000			01132pab a2200157 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aDugdage, Paul
245			_aThe management of consumer consultation
520			_aThis article analysis issues inherent in the interaction of public sector managers and consumers and advocates, presented from the management perspective. The debate about whether the new managerialism in the Australian Public Service promotes or undermines the values of qurity and access highlights the importance of a commitment on the part of management to the active participation of citizens in public service decision compared with consulting other public agencies, consultation with consumers does not take place within common authority structures. In contrast to private sector consumer consultation, public sector consultation is framed by citizens's expectations of the public sector to act in their inter
650			_a Administrative Management
650			_a Public Policy
650			_a Consumers
650			_aConsultration
773			_aAustralian Journal of Public Administration
909			_a1677
999			_c1677 _d1677