000			00905pab a2200145 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aThompson, Katharine
245			_aConciliation or arbitration? the place of local settlements in the work of the local Ombudsman
520			_aIn Scltland the local ombudsman has been effecting local settlements and these settlements have become an important method of disposing of complaints, particularly in the field of housing. The settlements save the time and expense of an investigation and usually provide a solution acceptable to both the complainant and local authority concerned. Settlements, however, also have some drawbacks and some caution is called for before a settlement is agreed to
650			_a Office of Commissioner for Local Administration
650			_a U.K.
650			_aOmbudsmen - U.K.
773			_aLocal Government Studies
909			_a2085
999			_c2085 _d2085