000			01151pab a2200145 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aAbdul Rahman, Abdullah Bin
245			_aPromoting quality and productivity in bureaucratic /administrative performance in Malaysia
520			_aPlanning and implementing quality and productivity improvement programmes involve managing change. In this respect, management commitment is vital and critical. This management commitment must be reflected in various ways including the formulation of a quality policy and the allocation of the necessary resources. Also, the systems within an organization must be supportive of change. These systems include the motivational subsystem, monitoring and evaluation sybsystem and the training subsystem to facilitate the change process. Only through providing the right motivation, inculcating positive attitudes and the transfer of the relevant knowledge and skills can changes be made. Reproduced
650			_a Productivity
650			_a Civil Service - Malaysia
650			_aBureaucracy - Malaysia
773			_aAsian Review of Public Administration
909			_a21965
999			_c21965 _d21965