000			00972pab a2200121 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aOcampo, Romeo B
245			_aProblems of promoting quality in the public service
520			_aThis article explains, elaborates and discusses the complications and difficulties in defining the term `quality' in general and in particular to the public service. Various mea0ings have been attributed to `quality' but it generally means `excellence'. The writer argues that the term `quality' loses its precision when used in relation with other related concepts such as `quantity', productivity and `efficiency'. Quality has been especially difficult to define in the context of productivity effects in the public service. This is specially so in defining public service output which becomes more amenable to subjective judgements. Reproduced
650			_aCivil Service
773			_aAsian Review of Public Administration
909			_a21968
999			_c21968 _d21968