000			00384pab a2200133 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aJones, christopher
245			_atotal quality, quality management and the role of managemnet services
650			_a Total Quality Management
650			_a Management
650			_aQuality Control
773			_aManagement Services
909			_a23217
999			_c23217 _d23217