000 00332pab a2200133 454500
008 180718b xxu||||| |||| 00| 0 eng d
100 _aMahendru, Deepak
245 _aManagement of customer complaints
650 _a Management
650 _a Customer
650 _aConsumer Protection
773 _aManagement Review
909 _a23594
999 _c23594
_d23594