000 00391pab a2200157 454500
008 180718b xxu||||| |||| 00| 0 eng d
100 _aShea, Donal O.
245 _aCustomer care in the public sector
650 _a Public Sector
650 _a Health Service
650 _a Government Enterprise
650 _a Customer
650 _aConsumer
773 _aAdministration
909 _a24297
999 _c24297
_d24297