000			01195pab a2200157 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aStivers Camilla
245			_aThe listening bureaucrat: responsiveness in public administration
362			_a54(4), Jul-Aug 1994, p.364-69
520			_aHow can good listening help public administrators be more responsive to the public? In public administration, responsibility is lauded as the essence of bureaucratic professionalism while responsiveness tends to connote inappropriate political bias. Yet too much reliance on administraors' sense of responsibility threatens democratic accountability and puts too much faith in bureaucratic expertise. This article argues that practicing responsiveness by developing the ability to listen skillfully reduces the tension between administrative effectiveness and democratic accountability. The experience of listerning involves openness, respect for difference, and reflexivity. Developing the capacity to listen well promo
650			_a Public Administration -- U.S.A.
650			_a Bureaucrats -- U.S.A.
650			_aCivil Service -- U.S.A.
773			_aPublic Administration Review
909			_a27199
999			_c27199 _d27199