000			01075pab a2200145 454500
008			180718b xxu||||| |||| 00| 0 eng d
100			_aWalsh, Kieron
245			_aQuality and public service
520			_aThe author in his article says that the issue of quality of service is becoming increasingly important in the public service as a result of new approaches that are being adopted to management, notably the development of contract-based management. The argument of this article is that the concept of quality is a particularly difficult one for the public services, because of problems of information asymmetries. The first sections of the article are concerned with the meaning of the concept of quality and the problems of managing quality in the service sector and the public service in particular. The central argument of the article is that there are important problems of information asymmetries between service p
650			_a Bureaucracy
650			_a Civil Service
650			_aEfficiency, Administrative
773			_aPublic Administration (UK)
909			_a2849
999			_c2849 _d2849