| 000 | 01130pab a2200157 454500 | ||
|---|---|---|---|
| 008 | 180718b1993 xxu||||| |||| 00| 0 eng d | ||
| 100 | _aJack Man Keung Lo | ||
| 245 |
_aReflections on responsive public administration in Hong Kong _bthe citizen's character, performance pledges and beyond. |
||
| 260 | _c1993 | ||
| 300 | _ap.201-24 | ||
| 362 | _aDec | ||
| 520 | _a"Administrative responsiveness and the quality of service delivery have increasingly become important issues in public sector management around the world. This article addresses these pledges by: (a) examining some of the core elements of the Citizen's Charter and its historical and theoretical antecedents; (b) exploring the salient issues and problems pertaining to the adoption and implementation of the pledges; and (c) assessing the significance of the pledges in the light of other public sector reform initiatives. The article also provides some pointers on the likely future direction of the public sector reform movement in Hong Kong" | ||
| 650 | _aPublic administration - Hong Kong | ||
| 773 | _aAsian Journal of Public Administration | ||
| 909 | _a28625 | ||
| 999 |
_c28625 _d28625 |
||