000			01385pab a2200169 454500
008			180718b1996 xxu||||| |||| 00| 0 eng d
100			_aCheung, Anthony B.L.
245			_aPerformance pledges - power to the consumer or a quagmire in public service legitimation?
260			_c1996
300			_ap.233-59
362			_aFeb
520			_a"One of the latest initiatives in Hong Kong's public sector reform is the launch of "performance pledges" in 1992, which have essentially been modelled on citizen's charters in the United Kingdom. While the stated aims of performance pledges, citizen's charters, or similar initiatives, are to raise the standard of public services and to make such services answer beter to the needs of ordinary people, hence "empowering" the public service consumers, this latest consumerist trend in public management has more far-reaching implications, both in terms of the organization as well as the legitimation of public service provision. This article examines such implications, with specific reference to the Hong Kong situation, and argues that the outcome of the development seems to point to the empowerment of public managers rather than the consumers as the official rhetoric would imply"
650			_aPublic administration - Hong Kong
650			_aCivil service
773			_aInternational Journal of Public Administration
909			_a30974
999			_c30974 _d30974