000			01411pab a2200169 454500
008			180718b1996 xxu||||| |||| 00| 0 eng d
100			_aLoney, Timothy J.
245			_aTQM and labor-management cooperation - a noble experiment for the public sector
260			_c1996
300			_ap.1845-863
520			_aRecent initiatives by the Clinton Administration to promote labor-management cooperation and to reinvent government suggest reconsidering the efficacy of total quality management (TQM) and labor-management cooperation initiatives in the public sector. Key elements of both initiatives, for example, process improvement/innovation, focus on the customer, and employee empowerment, are inherent parts of the National Performance Review (NPR) and, as such, are critical to the achievement of NPR outcomes. Achieving these outcomes involves the simultaneous transformation of agencies and unions. This is no small task. The challenges and risks involved in such a large-scale transformation are identified, as well as the factors that make the public sector an appropriate (and safe) place for the American labor movement to experiment with new ways to manage relationships. - Reproduced
650			_aManagement - United States
650			_aTotal quality management - United States
650			_aTotal quality management
773			_aInternational Journal of Public Administration
909			_a32050
999			_c32050 _d32050