000 00356pab a2200145 454500
008 180718b1996 xxu||||| |||| 00| 0 eng d
100 _aFletcher, Charles
245 _aTotal quality management: a practical guide
260 _c1996
300 _ap.13-17
362 _aFeb
650 _aTotal quality management
773 _aPM Network
909 _a33758
999 _c33758
_d33758