000 00440pab a2200157 454500
008 180718b1996 xxu||||| |||| 00| 0 eng d
100 _aMyers, Ronald
245 _aConsumer satisfaction, performance and accountability in the public sector
260 _c1996
300 _ap.331-50
362 _aSep
650 _aCivil service
700 _aLacey, Robert
773 _aInternational Review of Administrative Sciences
909 _a34479
999 _c34479
_d34479