000 00344pab a2200145 454500
008 180718b1997 xxu||||| |||| 00| 0 eng d
245 _aBANKING ombudsman: a new era in customer satisfaction
260 _c1997
300 _ap.17-20
362 _aJul
650 _aBanks
650 _aOmbudsman
773 _aBanking Finance
909 _a34893
999 _c34893
_d34893