000 00460pab a2200157 454500
008 180718b1997 xxu||||| |||| 00| 0 eng d
100 _aLyons, Gerard
245 _aApplication of business process, re-engineering and information technology to the redesign of personal social services
260 _c1997
300 _ap.23-42
362 _aSpring
650 _aBusiness management
700 _aKearns, Fergal
773 _aAdministration
909 _a35901
999 _c35901
_d35901