000 00374pab a2200145 454500
008 180718b1998 xxu||||| |||| 00| 0 eng d
100 _aFranz, Randal S.
245 _aWhatever you do, don't treat your student like customers!
260 _c1998
300 _ap.63-69
362 _aFeb
650 _aStudents
773 _aJournal of Management Education
909 _a37267
999 _c37267
_d37267