000 00485cam a22001337a 4500
008 180718b1994 xxu||||| |||| 00| 0 eng d
082 _aB3 Un3
100 _aShashi Bala
245 _aCitizen and administration: a study of clientele satisfaction
260 _aNew Delhi
_bAssociated
_c1994
300 _ap.269-281
500 _a[In] The universe of pub. admn.: essays in honour of Prof. Sudesh K. Sharma, edited by Ramesh K. Arora and S.L. Kaushik
650 _aCitizen - Administration
999 _c376413
_d376413