000			00533cam a22001457a 4500
008			180718b1993 xxu||||| |||| 00| 0 eng d
082			_aB3 B642
100			_aWernert, Katja
245			_aModelling, implementation and validation of a consultation system for citizens
260			_aAmsterdam _bElsevier Science Publishers B.V. _c1993
300			_ap.37-52
500			_a[In] Systems engineering in public administration, edited by H.E.G. Bonin
650			_aOffice Practice in Government
650			_aPublic Administration - Germany
999			_c376522 _d376522