000 00435pab a2200145 454500
008 180718b1998 xxu||||| |||| 00| 0 eng d
100 _aDavies, Elwyn C.
245 _aTowards business excellence: the contribution of quality improvement tools to the development of a quality culture
260 _c1998
300 _ap.16-18
362 _aJun
650 _aTotal quality management
773 _aManagement Services
909 _a37750
999 _c37750
_d37750