000 00620cam a22001697a 4500
008 180718b1996 xxu||||| |||| 00| 0 eng d
020 _a0074630385
082 _aI5537 B731
100 _aBraithwaite, Timothy
245 _aInformation service excellence through TQM: building partnerships for business process reengineering and continuous improvement
_cby Timothy Braithwaite
260 _aNew Delhi
_bTata McGraw-Hill
_c1996
300 _a145p.
650 _aReengineering (Management)
650 _aTotal quality management
650 _aManagement information systems
650 _aInformation resources management
999 _c387530
_d387530