| 000 | 00468cam a22001457a 4500 | ||
|---|---|---|---|
| 008 | 180718b1998 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0335197299 | ||
| 082 | _aT48x42 C69 | ||
| 100 | _aCollier, Rohan | ||
| 245 |
_aEqality in managing service delivery _cby Rohan Collier |
||
| 260 |
_aBuckingham _bOpen University Press _c1998 |
||
| 300 | _a150p. | ||
| 650 | _aDiscrimination - Great Britain | ||
| 650 | _aCustomer services - Moral and ethical aspects - Great Britain | ||
| 999 |
_c391898 _d391898 |
||