000			01197pab a2200157 454500
008			180718b1998 xxu||||| |||| 00| 0 eng d
100			_aPeters, B. Guy
245			_aAdministration in the year 2000: serving the client
260			_c1998
300			_ap.1759-776
362			_aDec
520			_aOne component of the increasing emphasis on management in the public sector is an emphasis on serving the "customer" of public sector agencies. Although it is difficult to argue that the clients of the public agencies should not be served courteously and efficiently, there are a number of questions about whether they should be thought of as customers in the same way as in the private sector. Some of those questions are empirical, related to difficulties in clearly identifying the customers of agencies. Other questions are normative, related to the proper definition of the role of the clients of public agencies and the definition of the public interest. These problems require serious rethinking of any simplistic adoption of a customer orientation in government. - Reproduced
650			_aPublic administration
773			_aInternational Journal of Public Administration
909			_a39370
999			_c39370 _d39370