000 00422cam a22001457a 4500
008 180718b1996 xxu||||| |||| 00| 0 eng d
020 _a0134613775
082 _aT34 L944
245 _aServices marketing
_cby Christopher H. Lovelock
250 _a3rd. ed.
260 _aNew Jersey
_bPrentice Hall International
_c1996
300 _a660+p.
650 _aService industries - Marketing
700 _aLovelock, Christopher H.
999 _c394163
_d394163