000 00416cam a22001457a 4500
008 180718b2001 xxu||||| |||| 00| 0 eng d
020 _a8178082705
082 _aT254 B464/99
245 _aTotal quality management
_cby Dale H. Besterfield... [et.al]
250 _a2nd ed.
260 _aDelhi
_bPerson Education Asia
_c2001
300 _a533p.
650 _aTotal quality management
700 _aBesterfield, Dale H.
999 _c398974
_d398974