| 000 | 00488cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2002 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8173914532 | ||
| 082 | _aK18x54 Sh23 | ||
| 100 | _aSharma, Arvind K. | ||
| 245 |
_aInducing client-focus in bureaucracy: the citizen's charters in India _cby Arvind K. Sharma and Indu Sharma |
||
| 260 |
_aDelhi _bKanishka _c2002 |
||
| 300 | _a243p. | ||
| 650 | _aBureaucracy - India | ||
| 650 | _aCitizen's charter - India | ||
| 700 | _aSharma, Indu | ||
| 999 |
_c399255 _d399255 |
||