| 000 | 00478cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2004 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8173916977 | ||
| 082 | _aT15x54 R18c | ||
| 100 | _aRao, Nageswara S.B. | ||
| 245 |
_aCustomer service excellence: trends and strategies _cby S.B. Nageswara Rao and C. Madhavi |
||
| 260 |
_aDelhi _bKanishka _c2004 |
||
| 300 | _a477p. | ||
| 650 | _aConsumer behavior - India | ||
| 650 | _aConsumer education - India | ||
| 700 | _aMadhavi, C. | ||
| 999 |
_c403290 _d403290 |
||