000 00427cam a22001457a 4500
008 180718b2004 xxu||||| |||| 00| 0 eng d
020 _a8170999243
082 _aT34403x54 P975
100 _aPurohit, H.C.
245 _aConsumer satisfaction and complaining behaviour
_cby H.C. Purohit
260 _aNew Delhi
_bMittal
_c2004
300 _a99p.
650 _aConsumer behavior - India
650 _aConsumer satisfaction - India
999 _c403291
_d403291