| 000 | 00455cam a22001577a 4500 | ||
|---|---|---|---|
| 008 | 180718b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0070499640 | ||
| 082 | _aT48 N194 | ||
| 100 | _aNath, Dhruv | ||
| 245 |
_aThe nuts and bolts of CRM _cby Dhruv Nath |
||
| 260 |
_aNew Delhi _bTata McGraw Hill _c2005 |
||
| 300 | _a208p. | ||
| 650 | _aCustomer service | ||
| 650 | _aCusomer relations | ||
| 650 | _aCustomer Information Control System (Computer system) | ||
| 999 |
_c404078 _d404078 |
||