000 00496cam a22001577a 4500
008 180718b2005 xxu||||| |||| 00| 0 eng d
020 _a8189333135
082 _aT300 K128
245 _aCustomer experience management : concepts and applications
_cedited by Shyam Sunder Kambhammettu
260 _aHyderabad
_bLe Magnus University Press
_c2005
300 _a209p.
650 _aIndustrial management
650 _aMarketing
650 _aCustomer service
700 _aKambhammettu, Shyam Sunder
999 _c404790
_d404790