| 000 | 00494cam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 180718b2005 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8178814803 | ||
| 082 | _aT15 G182 | ||
| 245 |
_aeCRM: concepts and cases _cedited by Madhavi Garikaparthi |
||
| 260 |
_aHyderabad _bICFAI Univ. Press _c2005 |
||
| 300 | _a270p. | ||
| 650 | _aConsumers - Attitudes | ||
| 650 | _aE-business | ||
| 650 | _aConsumer protection | ||
| 650 | _aCustomer relations - Management | ||
| 700 | _aGarikaparthi, Madhavi | ||
| 999 |
_c404809 _d404809 |
||